AI Policy

VitalSync uses artificial intelligence in a few clearly defined places. We believe in disclosing when AI is involved so you can decide how to engage with it.

Where we use AI

• Content moderation. Posts, reviews, comments, and reports are screened by an AI triage layer (Anthropic Claude) for likely harassment, spam, undisclosed promotion, doxing, and medical misinformation. Borderline or high-impact cases are routed to a human moderator. AI alone does not issue permanent bans.
• Support chatbot. Our in-product help assistant is powered by Claude. It can answer questions about VitalSync features and policies. It is not a medical professional and does not give medical advice.
• AI-assisted seed content. Some early-stage community posts and brand summaries are AI-generated to bootstrap topics. These are labeled as non-user content (author marked as editorial/AI).
• Editorial / SEO content. Some long-form articles are drafted with AI assistance and reviewed by a human before publishing. We do not publish AI drafts about clinical topics without human review and citation.

Data sent to our AI provider

Our primary AI provider is Anthropic. When content is screened or when you chat with support, relevant text is sent to Anthropic's API to produce a response. Under Anthropic's Commercial Terms, API inputs and outputs are not used to train Anthropic's models.

Learn more in Anthropic's Privacy Policy and Commercial Terms.

Your choices

• You can opt out of interacting with the support chatbot by emailing support@vitalsync.fit instead.
• You can't opt out of AI moderation of posts you publish — it is a safety requirement for running the community — but you can choose not to publish content you're uncomfortable sharing.
• Appeals of moderation decisions go to a human — see our Community Guidelines.

Limitations

AI systems make mistakes — including confident-sounding ones. Treat anything an AI assistant tells you as a starting point, not a final answer, and confirm important decisions (especially health decisions) with a qualified professional.