Community
Community guidelines
The rules that keep VitalSync a trustworthy, anonymous space for honest health and beauty reviews.
Last updated: April 19, 2026
The short version
Share real experience. Be kind. Don't lie, sell, dox, or diagnose. If a rule here is unclear, err on the side of the community.
The rules
1. No harassment
No personal attacks, slurs, threats, hate speech, or targeted pile-ons — against members, brands, or clinics. Disagreement and criticism are welcome; cruelty is not.
2. No misinformation
Don't post claims you know are false or that you cannot reasonably back up. Medical misinformation, conspiracy theories, and inflated “miracle cure” claims will be removed. If a claim is contested, share sources or frame it as opinion.
3. No spam
No promotional copy-paste, no bulk posting, no link farms, no affiliate link dumps. One thoughtful review is worth more than twenty drive-by posts.
4. No medical advice
Share your personal experience — “here's what helped me” is fine. Don't tell others what to take, what to stop taking, or what condition they have. If someone appears to be in a medical crisis, encourage them to contact a real healthcare provider.
5. No doxing or private information
Don't post anyone's real name, address, phone number, workplace, photos, or other identifying details without their clear consent — including your own, if you'd regret it later. This includes identifying clinicians, estheticians, or clinic staff by name alongside accusations.
6. Disclose material relationships
If you're reviewing a product you were paid to review, work for the brand, received for free in exchange for coverage, or have any financial relationship with — say so, clearly, in the review itself. Undisclosed promotion will be removed and may result in a permanent ban. This mirrors the FTC's guidance in 16 CFR Part 255.
7. No illegal content
No content that violates applicable law, including (but not limited to) sexual content involving minors, credible threats, infringement of intellectual property, or the sale of prohibited substances.
8. One account per person
Sockpuppets — multiple accounts used by one person, or coordinated accounts used to influence a brand's score — are a ban-on-sight violation.
How moderation works
Every post, review, and comment passes through two layers:
- AI triage. An automated layer (Anthropic Claude) flags likely violations — harassment, spam, undisclosed promotion, medical misinformation, doxing. Clear-cut cases may be blocked or removed automatically.
- Human review queue.Anything flagged as borderline, reported by members, or affecting a brand's score is reviewed by a human moderator. Humans have the final say; AI does not.
- Transparency. If content is removed, the author is notified with the reason and the rule cited. Appeals go to trust@vitalsync.fit.
How to report content
Every piece of community content has a “Report” control — use it. Pick the closest reason and, if useful, add a short explanation. Reports are confidential; the reported member does not see who flagged them.
For urgent issues (doxing, credible threats, impersonation of professionals, CSAM), email trust@vitalsync.fit so we can act faster than the queue.
Consequence ladder
We try to educate first and ban last. Depending on severity and history, moderators may apply any of the following:
- Warn. A private message citing the rule and explaining the fix. No public mark.
- Flag / edit. Content is hidden, edited for compliance (e.g., redacting a real name), or labeled (e.g., as sponsored if disclosure was missing).
- Temporary suspension. Posting, commenting, and reviewing are disabled for a fixed period (typically 7 to 30 days) for repeat or serious violations.
- Permanent ban. Account is removed for egregious violations — doxing, harassment campaigns, coordinated fake reviews, illegal content, or repeated behavior after suspension. Bans are global across the platform.
Severe violations (doxing, illegal content, credible threats) can go straight to a permanent ban without prior warning.
Questions or appeals
Moderation mistakes happen. If your content was removed and you think the call was wrong, email trust@vitalsync.fit with the link and a short explanation. We review every appeal with fresh eyes.